COVID-19 Shipping Delays
Due to the demands from increased package volume and decreased staff, the United States Postal Service is experiencing longer-than-usual shipping times. Rest assured that TheRainbowBunny is doing our part to ship orders out in a timely manner after they are received, but please expect delays in delivery. Thank you for your patience as we navigate these unique circumstances.
As small businesses take the biggest hit during this worldwide pandemic, the team at TheRainbowBunny would like to sincerely thank you, the customer for keeping our doors open.
Despite the effects on our supply chain and unavoidable delivery delays, we are continuing to do our best to get your orders shipped out as quickly as possible.
Due to delays in postal services globally that is affecting all businesses, our usual delivery estimate of 1 to 2 weeks may not apply and you may see your package take 1 to 4 weeks to reach you after it ships. The vast majority of orders will still reach customers countries in 1 to 2 weeks after they ship.
This is due to regional delays with national postal companies like:
- USPS in the USA
- Canada Post in Canada
- Aus Post in Australia
- Royal Mail in the UK
and many more. You will very often see your order come in to your country but be stuck in customs or at a local hub. This is because they have a massive backlog and delays for all international mail. This is being faced by all online stores that ship cross border like Amazon, Ebay and many more.
Shipments to the USA take just 1 to 2 weeks but can rarely take up to 4 weeks.
Shipping times vary from 1 to 3 weeks on average to the UK, Australia, Canada, and New Zealand but can rarely take up to 4 weeks.
For other countries shipping times vary from 1 to 4 weeks, but usually take an average of 1 to 3 weeks.
In rare cases when we are sold out of our USA Warehouse, we will ship your order straight from the factory. In this case, shipments to the USA will take 1 - 4 weeks on average.
ORDERS TO UK, CANADA, AUSTRALIA, NEW ZEALAND
We use ePacket shipping to provide you with fast and reliable shipping. All orders shipped will come with a shipping number to track your order.
ORDERS TO OTHER COUNTRIES
We aim to use ePacket shipping if it is available in your country. Otherwise, we use Parcel shipping. This method lets you avoid having to pay import taxes on orders less than $1000. A tracking number is provided on all orders. You will have to provide a PO BOX if you are shopping from a country that does not not have direct street addresses.
My tracking number says its unavailable?
The tracking number first updates within 5 business days of shipment. Please wait a little while and check back later.
I've only received some items, where are the others?
Don't be concerned! Your items were most likely shipped from different warehouses so they will arrive separately. You can contact us or check your order status page for updates on the remaining items.